Frequently Asked Questions
Everything you need to know about our premium doors, shipping, and installation.
How long does shipping take for custom-sized doors?
Custom-sized doors typically undergo a precision manufacturing process that takes 4-6 weeks. Standard sized doors are usually dispatched within 3-5 business days.
Do your doors come pre-finished or unfinished?
We offer both options. You can select 'Pre-finished' to receive a door that is professionally stained or painted and ready to hang, or 'Unfinished' if you prefer to apply your own custom seal or color.
What is your return policy for damaged items?
We offer a 30-day satisfaction guarantee. If your door arrives damaged during transit, please document the damage with photos and contact our support team immediately for a full replacement at no extra cost.
Are the door frames and hardware included in the price?
Our standard listings are for the door slab only. However, you can use our 'Door Bundle' builder on the product page to add matching frames, hinges, and handles to your order.
Are your exterior doors energy efficient?
Yes, all our exterior doors are engineered with high-density foam cores and weather-stripping technology to meet or exceed modern energy efficiency standards, helping reduce your heating and cooling costs.
Do you provide professional installation services?
While we are primarily a supplier, we have a network of certified installation partners in most major metropolitan areas. Contact us with your zip code to find a recommended installer near you.